At Bed Trend Ltd, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, we offer a comprehensive return policy to make the process as smooth as possible. Please read the following guidelines carefully:
- Eligibility for Returns:
Products must be returned within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition as when received. Custom-made or personalized items cannot be returned unless they are faulty.
- Initiation of Return:
To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at sales@bedtrend.co.uk or by phone at 01924928065.
Provide your order number, the reason for return, and any relevant photos if the item is damaged or defective.
- Return Shipping:
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service for returns to ensure safe and timely delivery. Please ensure the product is securely packaged to prevent damage during transit.
- Inspection and Processing:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method used for the purchase.
- Exchanges:
If you would like to exchange your item for a different size, colour, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued following the standard return process.
- Non-Returnable Items:
Mattresses and bedding accessories cannot be returned once they have been used for hygiene reasons unless they are faulty.
- Faulty or Damaged Items:
In the rare event that you receive a faulty or damaged item, please contact our customer service team immediately. We will arrange for a replacement to be sent out or provide a full refund, including any shipping costs incurred.
- Cancellation of Orders:
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been dispatched, our standard return policy applies.
- Customer Satisfaction:
At Bed Trend Ltd, we strive to provide exceptional customer service. If you have any questions or concerns regarding your purchase or our return policy, please don't hesitate to contact us. We are here to assist you as best as we can.
This return policy is effective and may be subject to change without prior notice.